Where's My Order? Shipping and returns
We reserve the right to limit quantities. Large quantity orders cannot be processed through our website. Please contact a customer service representative to assist you with your order 7 days a week from 8am-12am EST.
Track My Order
To track your online order click here. Tracking information will be available once your order ships. You will receive an email confirmation containing your tracking number(s).
Money Back Guarantee
We are proud of the quality of our products and want to make sure you are completely satisfied. Elysian Naturals guarantees every product that we sell. Our products are manufactured under the stringent quality controls required by law.
Your satisfaction is totally guaranteed for 30 days from purchase date. If you are not completely satisfied, return the unused portion and we will promptly refund your money.
If you have a coupon, you can redeem it on the last page of the checkout process. There is a coupon box below the order total. Simply enter the coupon number and hit "Apply". Once the page refreshes, you will see the coupon deducted from your total amount.
Create an Account
Users who create a personal account with us will be able to store all of their billing information with us, thus preventing having to enter it every time. To create an account, simply select "Log In Or Register" on the top navigation bar. From there, you will be able to register with us. You will also be able to register during your check-out process. If you do not wish to create an account with us, simply choose Guest Checkout.
If you forgot your password, click on the log in button located at the top right side of the page, then click the “Forgot Password?” link, and follow the instructions for Forgot Your Password.
Edit Account Information
If you wish to edit your account information, first login to your account. You will then see links under My Account on the left side of the page that allow you to update your profile. Remember to click the "Update" button located at the bottom of the page when you are finished making updates.
View Past Orders
To view you online order history, please Log into the account, select the "Profile" link on the top navigation bar, and then click the "Order History" link under My Account on the left side of the page.
Domestic Shipping Policy
Domestic Shipments on orders of less than $35.00 have a base rate of free Orders of $35.00 and over qualify for free standard shipping.^ (Qualifying amount must be met after any promotion or discount is applied.). Faster delivery options are available for an additional charge. See shipping options at checkout for additional information. For shipments to Hawaii, Alaska, Puerto Rico and the Virgin Islands a $4.99 surcharge will be applied.
Orders placed after 3:00pm EST do not process until the next business day. Orders received on the weekend (Friday after 3:00pm EST, Saturday & Sunday) will not be processed until Monday morning.
**Business Days are defined as Monday-Friday (excluding Holidays).
International Shipping Policy
Our international shipping cost varies depending on weight and destination. Total freight costs will be displayed during checkout based upon your items and their destination country. Unless otherwise noted, free shipping offers do not apply to international orders.
We offer fast, reliable shipping via DHL International. In some countries, DHL may also interface with local carriers for the final delivery of your package.
Important Notice Regarding International Shipments:
There are many country-specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to the items you are ordering. Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon their inspection.
Any duties, tariffs or local taxes that may apply to your order are your responsibility. We cannot anticipate or estimate country-specific duties, tariffs and taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied. Our prices do not reflect any of these additional charges. These fees are determined by a local customs office and we cannot be responsible for any such fees incurred.
Some products are banned or considered illegal in certain countries. Please check with your local authorities to ensure any products you are shipping are legal and do not require additional permits to receive. Restrictions on items can change from time to time so checking with local authorities on the most current and up-to-date list of items is strongly recommended.
International Customer Addresses
To avoid long delays in delivering your package, or a package being returned to us, please ensure your international address information is correct and includes a telephone number for the delivery carrier to contact you should there be an issue in transit.
This website is a summary of many health and nutritional media publications. It is not intended to cure, treat or prevent any diseases or conditions. As always, please consult your local health specialist before taking any of these listed products or starting any listed programs or procedures on this site.
The products and procedures on this site have not been evaluated by the United States Food and Drug Administration, they are provided to you as a resource only. We are not responsible for any typographical errors. elysiannaturals.com will not be held responsible for international orders that never make it past your country’s customs office. Please check with your customs office before placing your order. No refunds will be given for items that are seized by your local customs agents.